Privacy Policy

Effective Date: October 27, 2025
Last Updated: October 27, 2025

1. Introduction

AguaSegura CL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website agasegura.cl and use our emergency water storage and home sanitation services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Contact us via email or forms
• Download our checklists and resources
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email address, phone number)
• Geographic location (city, region)
• Emergency preparedness preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Pages visited and time spent on site
• Referring website addresses
• Device and operating system information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our emergency water storage and sanitation services
• Send educational content and emergency preparedness updates
• Respond to your inquiries and provide customer support
• Improve our website and services based on usage patterns
• Send newsletters and educational materials (with your consent)
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect the rights, property, or safety of AguaSegura CL, users, or others
• In connection with a business transfer, merger, or acquisition
• With service providers who assist in website operations (under confidentiality agreements)

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your personal information (right to be forgotten)
• Opt-out of marketing communications
• Data portability
• Object to processing based on legitimate interests

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Legal Basis for Processing (EEA Users)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contractual necessity: When processing is necessary for performance of a contract
• Legal obligation: When we must process data to comply with the law
• Legitimate interests: When processing is necessary for our legitimate interests, balanced against your rights and freedoms

This privacy policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a legal professional for specific privacy compliance requirements in your jurisdiction.